Shipping Methods
This article details the methods used for shipping and outlines important procedures regarding delivery attempts and restrictions.
Our Shipping Method
All goods are shipped exclusively through a trusted Courier Service. This method ensures reliable, secure, and fully tracked delivery of your order from our warehouse to your destination.
Delivery Attempts and Failed Delivery Policy
First Delivery Attempts
1. If the customer is not available to take delivery of their parcel upon the first attempt, the carrier will leave a delivery notice.
2. The carrier will automatically attempt delivery again on the following business day.
Second Attempt and Parcel Return
- If the customer is not available on the second delivery attempt, they must contact the carrier directly to arrange a convenient delivery time or pickup within the specified timeframe.
- If the customer does not contact the carrier within 10 days from the first attempted delivery date, the carrier will return the parcel to Vibram S.p.A.
Consequence of Return
If the parcel is returned to Vibram S.p.A. due to failure to receive or contact the carrier:
- The purchase contract will be considered cancelled.
- Vibram S.p.A. reserves the right to retain the full amount paid to cover the costs incurred (shipping, handling, and return fees).