Essential Information Required to Complete Your Order
To ensure the security and correct processing of your purchase on the official Vibram website, please ensure you provide all the necessary details listed below during the checkout phase.
Essential Information for Your Purchase
During the order process, you will be asked to provide the following crucial data:
1. Personal and Contact Details:
- Full Name of the cardholder/purchaser.
- A valid Telephone Number for urgent communication regarding your shipment.
2. Payment Details (Credit Card):
- The Full Credit Card Number.
- The Expiration Date (month/year).
- The Security Code (CVV/CVC) found on the back of the card.
3. Billing Address:
- The "Bill to" Address associated with the credit card used for the transaction.
4. Bank Requirement:
- The Credit Card must have been issued by a European Bank.
Anti-Fraud Controls and Delivery Times
To protect our customers and prevent fraud, Vibram reserves the right to conduct authenticity checks on purchases under specific circumstances.
When does the check occur?
If one or more of the conditions listed above are not respected (for example, incomplete address or the card was not issued by a European bank), our security system may initiate a verification procedure.
How does the check work?
The request for the credit card's authenticity control is forwarded directly to the Credit Card Bank that issued the card.
Impact on Delivery Times
Please be aware that the activation of these security checks requires a few business days for the issuing bank to complete. This necessary verification period will delay the dispatch of your order, affecting the estimated delivery time.
We strongly recommend providing accurate and complete data to avoid delays in processing and shipping your order.