Return Shipping Time and Responsibility
Once you have initiated the return request, this article provides important details regarding the shipping time, tracking, and who is responsible for the shipping costs.
Return Transit Time
The total time it takes for your return to reach the Vibram warehouse will depend entirely upon the shipping courier selected and the geographical origin of the return.
Refund Processing Time
Once your return has been received at the Vibram warehouse, the refund process generally takes 7–10 business days. During periods of high order and return volume, additional processing time may be required. If this timeframe has passed and you have not received any updates, please open a ticket with our Customer Service team.
Once your return has been received at the Vibram warehouse, the refund process generally takes 7–10 business days. During periods of high order and return volume, additional processing time may be required. If this timeframe has passed and you have not received any updates, please open a ticket with our Customer Service team.
Customer Responsibilities and Recommendations
To ensure your refund is processed smoothly and securely, please adhere to the following guidelines when shipping your return:
| Recommendation | Details |
| Tracking and Insurance | Please ship your return using a carrier that can provide both tracking and insurance for the package. |
| Lost in Transit | Vibram is not responsible for returns lost in transit. Using a tracked service protects you in the event the package does not reach our warehouse. |
| Shipping Costs | The customer is responsible for the shipping cost of any returns. |
| Exception to Cost | The only exception where Vibram covers the shipping cost is for returns of defective or damaged products. |